This portal contains helpful content for our customers and partners to aid them in deploying and maintaining our Identity Management software products (both current and historical product releases.) This includes:

  1. A knowledge base of known issues, solutions for common problems, troubleshooting techniques, and other helpful tips
  2. Full sets of product documentation
  3. Language packages
  4. Connector packages (including unreleased beta connectors)
  5. Script packages (including plug-in sample scripts, scripts for the flexible target connectors, and common user interface customizations)
  6. A discovery application and various other documents to help in scoping your identity management project
  7. Support department policies, Frequently Asked Questions (FAQ's), and forms for submitting incident reports
  8. Issue tracking solution for deployment projects being run by the Hitachi ID Systems Professional Services group
  9. Computer based training and other educational content

To get access to the portal content you must be a paid customer or partner with a valid maintenance agreement in place, contact your sales representative for more details.